The Welcome Desk Mysteries

Role: Instructional Designer & Developer
Tools: Articulate Storyline 360, Canva
Audience: Welcome Desk volunteers hosting community events at a church on evenings and weekends. To meet the need for foundational training, the course features scenario-based practice, clear visual heirarchy, and accessibility elements.

💡 The Challenge

The current training model includes self-guided reading and peer shadowing, creating a broad disparity in capability and practice across volunteers. As a result, volunteers lack confidence and consistency in hosting community events after hours, which creates risks for security and hospitality.

🎯 The Solution & Interactive Demo